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Sinbo Precision Mechanical Co., Ltd. company FAQ

faq

q General Common Questions (Supplementary Guarantee)

Q: What is the fastest way to communicate? A: The fastest way to communicate is WhatsApp and online customer service, with a response time of within 1 working hour; our WhatsApp number and online customer service are available on the homepage of the website, and you can also contact us by email (response within 2 working hours).
Q: Can I add WeChat/WhatsApp for one-on-one communication? A: Yes, you can add our WhatsApp and WeChat for one-on-one communication; the contact information will be provided to you after you submit an inquiry, and an exclusive customer manager will serve you.
Q: Can you provide product catalogs, brochures or sample books? A: Yes, we can provide electronic product catalogs, brochures and sample books for free; please leave your email address, and we will send them to you within 1 working day.
Q: Do you support drop shipping, labeling and packaging customization? A: We support drop shipping (no additional cost), neutral labeling and customer's own labeling (labeling cost is 0.1 US dollars/piece), and packaging customization (packaging cost is determined according to the packaging requirements).
Q: What is your privacy policy? A: We will strictly protect your personal information and cooperation data, will not disclose it to any third party, and will only use it for order communication and after-sales service; you can request to delete your information at any time.
Q: Do you have overseas agents or cooperation outlets? A: We have overseas agents in the EU and the United States, and can provide local after-sales service and delivery; for details, please contact our customer service.

q After-sales, Return and Exchange, and Quality Guarantee FAQ (Risk Guarantee)

Q: How long is the product quality guarantee period? What is included in the guarantee scope?

A: The quality guarantee period is 1 year from the date of receipt of the goods; the guarantee scope includes product quality problems (non-human damage), such as material defects, processing errors, etc.
Q: What should I do if there are quality problems, inconsistent specifications or damage after receiving the goods?

A: Please take photos and videos of the problematic products within 3 working days after receiving the goods, and send them to us; we will verify within 2 working days, and if it is our responsibility, we will provide free replacement or refund.
Q: In which cases can returns and exchanges be applied for? What are the rules?

A: Returns and exchanges are allowed in the following cases: 1. Product quality problems; 2. Inconsistent with the order specifications; 3. Damaged during transportation (confirmed by logistics company). The return and exchange cycle is 7-15 working days, and the freight for return and exchange shall be borne by us.
Q: How to apply for after-sales maintenance or claim?

A: To apply for after-sales maintenance: contact your exclusive customer manager, provide product problems and photos, and we will provide maintenance solutions within 2 working days. To apply for a claim: provide relevant evidence (photos, test reports), and we will complete the claim settlement within 5 working days.
Q: What is the after-sales response time?

A: Our working hours are 9:00-18:00 (Beijing time), and the after-sales response time is within 2 working hours; for emergency problems, you can contact our 24-hour after-sales hotline.
Q: Do you provide technical support?

A: We provide professional technical support, including product installation guidance, use training, fault diagnosis and other services; you can contact our technical team by email or WhatsApp, and we will reply within 1 working day.

q Logistics and Shipping FAQ (Delivery Guarantee)

Q: What logistics methods do you support? A: We support maritime shipping, air freight and express delivery: maritime shipping is suitable for large orders (≥1000 pieces, low cost); air freight is suitable for medium orders (100-1000 pieces, fast speed); express delivery is suitable for small orders and samples (fastest, high cost).
Q: What is the logistics time limit for shipping to different overseas countries/regions? A: Europe and America: maritime shipping 25-35 days, air freight 5-7 days, express delivery 3-5 days; Southeast Asia: maritime shipping 7-15 days, air freight 2-3 days, express delivery 1-2 days; Middle East: maritime shipping 15-25 days, air freight 4-6 days.
Q: How to calculate the freight? A: Maritime shipping: calculated according to the volume and weight (whichever is larger); air freight: calculated according to the actual weight; express delivery: calculated according to the weight and destination; bulk orders (≥5000 pieces) can enjoy 10% freight discount.
Q: Who is responsible for customs clearance? Do you provide customs clearance documents? A: The buyer is responsible for customs clearance; we will provide complete customs clearance documents (bill of lading, packing list, certificate of origin, quality inspection report) to assist you in customs clearance.
Q: How to handle lost, damaged or delayed shipments during logistics? A: If the goods are lost or damaged, we will provide relevant documents to assist you in claiming compensation from the logistics company; if the delay is caused by us, we will bear the corresponding compensation (5% of the total order amount at most).
Q: Can we specify a logistics service provider? What are the precautions? A: You can specify a logistics service provider; please inform us of the logistics company's contact information in advance, and we will coordinate with the logistics company to arrange shipment; the additional cost caused by specifying logistics shall be borne by you.

q Payment Method FAQ (Fund Security)

Q: What B2B payment methods do you support?
A: We support T/T (Telegraphic Transfer), L/C (Letter of Credit), PayPal, Western Union and other B2B payment methods; T/T is the most commonly used (30% advance payment, 70% balance before shipment), and L/C is suitable for large orders (≥10000 pieces).
Q: What is the payment process and nodes?
A: T/T payment process: 1. After signing the contract, you pay 30%-50% advance payment; 2. We arrange production; 3. After production is completed, we send you the product photos and test reports; 4. You pay the balance; 5. We arrange shipment.
Q: How to obtain commercial invoices and proforma invoices (PI)?
A: After you confirm the quotation, we will issue a proforma invoice (PI) to you within 1 working day; after the full payment is received, we will issue a commercial invoice to you, which can be used for customs clearance and accounting.
Q: Do you support credit terms/credit sales? What are the requirements?
A: We support credit terms for long-term cooperative customers (cooperation for more than 1 year, annual purchase volume ≥500,000 US dollars); the credit period is 30-60 days, and you need to provide relevant credit certificates.
Q: How long after payment will production be arranged?
A: Production will be arranged within 1 working day after we receive the advance payment; you can send the payment voucher to your exclusive customer manager to speed up the process.
Q: How to handle abnormalities during the payment process?
A: If there is a transfer failure or delayed arrival, please send the payment voucher to us in time; we will check with the bank and coordinate to solve it, and inform you of the progress in a timely manner.

q Price and Quotation FAQ (Cost Accounting)

Q: What costs are included in the quotation? Does it include freight, taxes and customs clearance fees?
A: The quotation only includes the product cost and production cost; freight, taxes and customs clearance fees are not included, and will be calculated separately according to the destination and order quantity.
Q: What are the calculation methods of wholesale price, FOB price and CIF price?
A: Wholesale price: calculated according to the order quantity (the more the quantity, the lower the unit price); FOB price = product price + domestic logistics fee + port fee; CIF price = FOB price + international freight + insurance fee.
Q: How long is the validity period of the quotation? Will the price fluctuate?
A: The validity period of the quotation is 15 working days; if the raw material price fluctuates greatly within the validity period, we will notify you in advance and adjust the quotation appropriately.
Q: Why is your price different from other suppliers?
A: Our price is based on high-quality raw materials, advanced production equipment and strict quality control; while ensuring product quality, we provide competitive prices, and the cost performance is higher than that of ordinary suppliers.
Q: Can you provide a detailed quotation sheet? What content is included?
A: We can provide a detailed quotation sheet, which includes product specifications, quantity, unit price, total price, production cycle, payment terms and other core information, and will be sent to you within 1 working day after receiving your inquiry.

q Product-related FAQ (Core Procurement Needs)

Q: What are the core material, detailed specifications, implementation standards and service life of the product? A: The core materials are stainless steel, aluminum alloy, copper and other metal materials; the specifications are customized according to customer needs, with a tolerance accuracy of ±0.005mm; the implementation standards comply with ISO and IATF requirements, and the service life is 5-10 years under normal use.
Q: How to choose the suitable product model according to our procurement needs? A: You can tell us your product usage, dosage, target market and quality requirements, and our professional team will provide you with the most suitable product model recommendation within 2 working days.
Q: Is the product in stock? What is the production lead time if there is no stock? A: Conventional standard products are in stock; for customized products or large orders without stock, the production lead time is 7-25 working days (determined according to the order quantity).
Q: Do you provide samples? What is the sample policy? A: We provide free samples, but the buyer bears the freight; the sample delivery cycle is 3-5 working days, and the sample specifications are consistent with the mass production products.
Q: How to ensure product quality? A: We have a complete quality control system: raw material inspection → process inspection → finished product inspection (equipped with CMM, CCD and other testing equipment), and each batch of products will provide a quality inspection report.
Q: Do the products meet the import standards of the target market? A: Our products comply with the import standards of the EU, the United States, Southeast Asia and other regions, and can provide relevant compliance documents as required.

q About Us (Brand/Company Strength)

Q: Are you a factory or a trading company? What are your core production/supply capabilities?
A: We are a professional CNC machining factory with 2 production bases, 34,000㎡ workshop area, and an annual output of 300 million pieces, focusing on precision CNC machining and customization services.
Q: What is the company's establishment year, production scale, annual output and core market distribution?
A: We have rich industry experience, with 2 production bases, 34,000㎡ workshop, annual output of 300 million pieces, and our core overseas markets cover Europe, America, the Middle East and other regions.
Q: What industry certifications do you have?
A: We hold ISO 9001:2015 and IATF 16949:2016 certifications, which fully meet the quality standards of global mainstream markets.
Q: Do you support factory visits, video factory inspections or third-party factory inspections? What is the process?
A: We support factory visits, video factory inspections and third-party factory inspections; please contact our customer service to make an appointment, and we will arrange a special person to receive and coordinate.
Q: Do you support ODM/OEM customization? What are the MOQ, cycle and process?
A: We support ODM/OEM customization; the MOQ is determined according to the product type (minimum 100 pieces for conventional products), the customization cycle is 7-15 working days, and the process is: demand communication → design confirmation → sample production → mass production.
Q: What are your core advantages?
A: Our core advantages include: advanced CNC equipment, strict quality control system (equipped with CMM, CCD and other testing equipment), stable supply chain, professional R&D team, and efficient after-sales service.

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Sinbo Precision Mechanical Co., Ltd.

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